FAQ'S & CUSTOMER SUPPORT
WE'RE HERE TO HELP.
See below some of our most frequently asked questions, if you still can’t find the answer please get in touch via our Contact Us form and we will be more than happy to help
ORDER QUESTIONS
HOW DO I PLACE AN ORDER?
You are currently visiting Donata Lifestyle Global Website. Please get in touch with us by finding your nearest store via our Store Locations page.
CAN I PLACE MY ORDER OVER THE PHONE?
We know that purchasing furniture is a big decision, and our teams are ready to guide you through the process. Find your nearest store via our Store Locations page and connect via email or phone and a member of Donata Lifestyle team will be more than happy to assist you with your order.
CAN I ORDER OEM PROJECTS?
Please Contact via email or phone and a member of Donata Lifestyle team will be more than happy to assist you with your order.
WHAT IS THE MOQ?
It stands for Minimum Order Quantity of a product.
WHAT IS THE AVERAGE LEAD TIME?
Average Lead Times may vary depending on the size and type of order.
CAN I ORDER FABRIC OR FINISH SAMPLES?
You can request fabric or hard chip finish samples by getting in touch directly with our team.
PRODUCT QUESTIONS
WHERE CAN I FIND DETAILED PRODUCT INFORMATION?
The product dimensions can be found in the description area of each product. You can also download detailed dimension drawings by clicking on the downloads section of the product. If you require further details, please contact us.
WHERE CAN I SEE YOUR PRODUCTS IN PERSON?
You can visit a Donata Lifestyle Retailer or partner gallery near you. Visit the Store Locations page on the website.
WHERE CAN I FIND INSTALLATION INSTRUCTIONS?
Our installation guide can be found and downloaded on the product page of the website. Please use the search function to find your product. We would like to ensure your products are installed properly so please contact us if you have any further questions.
CAN I CUSTOMISE PRODUCTS?
Donata has a Made To Order program with certain customisations. However, unless the product says it is customisable online, we can not make individual adjustments.